CT CROWN LIMOUSINE POLICIES
Our reservationists are available by phone 7 days a week; 7am to 9pm. Call us Toll Free (844) 354-8341 or if you are local or calling internationally call us at (203) 990-3177
Changes to Reservations
Changes are made by either calling our office or sending us an email. If you are changing on short notice, we will do our best to accommodate your request. If we are unable to accommodate your request due to availability, you can keep the original reservation or cancel the reservation.
A credit card is required to make all reservations. Any reservation cancelled within a twenty four hour period of the scheduled pick-up time will be subject to a full charge for the quoted price. There will be no charge for cancellations outside of the above time. By booking a limousine you agree to this cancellation policy. Exceptions are only made due to extreme weather conditions resulting in flight cancellations or the inability to traverse the roads.
The following services require a non-refundable deposit at time of booking: Proms, Night on the Town, Concerts, Weddings, or Special Events in our stretched limousines or party bus. Six and Ten- Passenger Limousines require a $100 deposit and our Executive mini-coach or party bus requires a $200 deposit. Exceptions are only made due to extreme weather conditions that result in the inability to traverse the roads. All other services do not require a deposit but we may request the authorization of a credit prior to the trip.
Any pick-up time which is scheduled between 12am – 5am will have an additional charge of $15
We constantly monitor the flight arrival information that you provide to us. Please call our office as soon as possible if there is a change in your flight information. We will meet you upon arrival, just look for our chauffeurs holding an “Connecticut Crown Limousine” sign with your last name or your company name as requested.
Waiting Time Charges
Airport: There will be no charge for waiting time if you meet the driver within the first 60 minutes after the touchdown of your flight. Once the grace period has passed, waiting time will be charged at $33 for the each 30 minute period thereafter.
Non-Airport: There will be no charge for waiting time if you meet the driver within the first 15 minutes. Once 16 minutes have past, waiting time will be charged at $20 for each 30 minute period thereafter.
There is an additional charge of $30.00 on all federal holiday trips.
No Show Policy
Airport: If you fail to show up at the scheduled pickup time and/or location for the arriving fight information you provided to us and there has not been any contact with Connecticut Crown Limousine after 60 minutes for domestic flights or 90 minutes for international flights you will be considered a “No Show” and billed the full fee including the base rate, driver gratuity and any accumulated expenses. If you can’t locate your vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.
Non-airport: If you fail to show up at the scheduled pickup time and/or location, you will be billed a full charge for the quoted price including base rate, driver gratuity and any accumulated expenses. If you can’t locate your vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.
Our service is backed by a satisfaction guarantee. Should you be dissatisfied, please call us. We will do our best to resolve any issues to your satisfaction.
Customers will be held liable for any damage that they cause to our vehicle including a $100 carpet cleaning fee in some extreme cases.
Connecticut Crown Limousine is not responsible for passenger expenses in the event of a mechanical failure. Connecticut Crown Limousine is not responsible for items left in our vehicles. We ask you to please check you have your personal belongings before you leave the vehicle. If something is found, it is entered into out Lost & Found box in our secure office until it is claimed.
Connecticut Crown Limousine Service respects individuals privacy and is committed to protecting and insuring that your personal information is handled in a safe and responsible manner. The following describes the type of information we collect when you visit our site and how we use that information.
What Information Do We Collect?
In order to use certain services we provide on our site, you may be required to complete a form. When you fill out a form, we will gather such information as you name, phone numbers, mailing, and email address. If you make a reservation, we will also ask you for your credit card information to process payment. This information will not be used for any other purpose than processing and/or referencing your reservation and will not be shared with anyone outside of Connecticut Crown Limousine Service.
What We Do With Information We Collect
Personal data is collected to facilitate the online booking process as well as to ensure efficient processes each time a customer logs on. Information such as name, addresses, phone numbers, email address, and credit card data are stored so that you will not have to re-enter the data again. We do not sell, rent, or disclose any of your personal identifying information to third parties.
Security of Your Personal Information
Connecticut Crown Limousine Service secures your personal information from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted, it is protected through the use of encryption, such as a Secure Socket Layer (SSL) protocol.